STANDARD RETURN POLICY
We are committed to providing you with a seamless online shopping experience. If you are not 100% happy with your purchased item, you will have 15 calendar days from receipt of your order to submit a Return Request and send your item(s). You will either receive: 1) a credit card refund, or 2) store credit. Late returns are accepted at L-atitude’s discretion, and may only be refunded for store credit.
All returned items MUST include your designated RMA #. Unidentified return items will be returned to sender.
Made-To-Order Transactions: These items are only returnable within 20 calendar days from shipment for L-atitude Store Credit.
US Customers: The cost of return shipping is complimentary.
International Customers: If you live outside the US, we are unable to offer you complimentary return shipping at this time. The cost of return shipping will be deducted from your credit card refund or store credit refund. You are solely responsible for any import duties levied by your country of residence.
We accept returns & exchanges on all regular and sale priced items. Please ensure that returned items are new, unused and have all tags still attached. Please include all designer packaging (e.g. shoe boxes, dust bags, tags etc.) with your return. We will not accept returns that are without designer tags, damaged, used and/or altered.
If you’ve received damaged or faulty goods please notify us at email@example.com immediately, so we can make arrangements to repair the item or reserve in-stock items for you.
HOW TO RETURN ITEMS?
1) Sign into SHOPLATITUDE.COM and go to My Account / Returns & Exchanges. Select the items you'd like to return or exchange. Choose a reason for your return or an available size to exchange. Agree to our Returns & Exchange Policy. Submit your request to return or exchange selected items.
2) Once a return request is submitted you will receive a return request confirmation email. This email contains your RMA#. Please note: RETURNS WILL NOT BE ACCEPTED WITHOUT AN RMA#. Should you fail to receive ab email, please contact firstname.lastname@example.org for you RMA# before shipping the return. Please enclose a copy of RMA # email or simply write RMA# on original packing slip.
3) For US members, we will include a Return Shipping Label. Please affix the label onto the original box.
4) For international members, please email email@example.com to request an International Return Label. For international returns, please include the Commercial Invoice that was in your original shipment with the item(s) you wish to return or exchange.
5) We will notify you by email once your return has been received and processed. You can check the status of your refund on our site's My Account / Order Status page.