We are committed to providing you with a seamless online shopping experience. If you are not 100% happy with your purchased item, you will have 15 calendar days from receipt of your order to submit a Return Request and send back your item(s). All refunds are issued via original payment method; no exceptions. Late returns are accepted at Shop Latitude’s discretion, and may only be refunded for store credit.
We accept returns & exchanges on all regular and sale priced items. Please ensure that returned items are new, unused and have all tags still attached. Please include all designer packaging (e.g. shoe boxes, dust bags, tags etc.) with your return. We will not accept returns that are without designer tags, damaged, used and/or altered.
US Customers: The cost of return shipping is complimentary.
International Customers: If you live outside the US, we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping as well as any customs duties or taxes that your return package incurs.
HOW TO RETURN ITEMS?
1) Log into your Shop Latitude Account: http://www.shoplatitude.com/customer/account/login/
2) Click 'Return Items' on the left menu. Select the item(s) that you wish to return and click ‘Return’. You will then see a summary of items being returned. Click ‘Return Item’.
3) Select the Reason for Return, the Return Action (this needs to match the original payment method used), and check the box to Agree to our Returns & Exchange Policy. Click ‘Schedule a Return’. For faulty/damaged returns, see below.*
4) Your Return Request has now been submitted and you will receive an email confirmation that includes your RMA number. Enclose a copy of the RMA # confirmation email or simply write your RMA# on the original packing slip. RETURNED PACKAGES WITHOUT AN RMA # WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER.**
5) For US members, affix the UPS Return Shipping Label to your package and drop off at any UPS location. For International shipments outside of the US, you are responsible for the cost to return your item(s).
6) You will receive an email confirmation as soon as your returned package has been received and your refund has been processed.
*FAULTY GOODS: If you received damaged or faulty goods please select 'Faulty' as the Reason for Return.
**If you did not receive an email confirmation with your RMA #, please contact firstname.lastname@example.org before shipping back your item(s).
Gift Returns: If you have received an item as a gift, you may return it for a store credit to your Shop Latitude Account (to create an Account, visit http://www.shoplatitude.com/customer/account/member/). Store credit will be automatically applied to your next purchase.
To return a gift, please email email@example.com and confirm the following:
1. Full name & the email address associated with your Shop Latitude Account
2. Order Number (found on the upper-left corner of the invoice)
3. Reason for return
4. Please indicate if you did not receive a Return Shipping label with your gift (US Domestic shipments only)
Made-To-Order Returns: These items are only returnable within 20 calendar days from shipment for Shop Latitude Store Credit.