STANDARD RETURN POLICY
We are committed to providing you with a seamless online shopping experience. If you are not 100% happy with your purchased item, you will have 15 calendar days from receipt of your order to submit a Return Request and send your item(s). You will either receive: 1) a credit card/PayPal refund, or 2) store credit. Late returns are accepted at ShopLatitude’s discretion, and may only be refunded for store credit.
All returned items MUST include your designated RMA #. Unidentified return items will be returned to sender.
Gift Returns: If you have received an item as a gift, you may return it for a store credit to your ShopLatitude Account (to create an Account, click here). Store credit will be automatically applied to your next purchase.
To return a gift, please email firstname.lastname@example.org and confirm the following:
1. Full name & the email address associated with your ShopLatitude Account
2. Order Number (found on the upper-left corner of the invoice)
3. Reason for return
4. Please indicate if you did not receive a Return Shipping label with your gift (US Domestic shipments only)
Made-To-Order Transactions: These items are only returnable within 20 calendar days from shipment for L-atitude Store Credit.
US Customers: The cost of return shipping is complimentary.
International Customers: If you live outside the US, we are unable to offer you complimentary return shipping at this time. The cost of return shipping will be deducted from your credit card refund or store credit refund. You are solely responsible for any import duties levied by your country of residence.
We accept returns & exchanges on all regular and sale priced items. Please ensure that returned items are new, unused and have all tags still attached. Please include all designer packaging (e.g. shoe boxes, dust bags, tags etc.) with your return. We will not accept returns that are without designer tags, damaged, used and/or altered.
If you’ve received damaged or faulty goods please notify us at email@example.com immediately, so we can make arrangements to repair the item or reserve in-stock items for you.
HOW TO RETURN ITEMS?
1) Log into your L-atitude Account: http://www.shoplatitude.com/customer/account/login/
2) On the ‘My Orders’ page, select the item(s) that you wish to return and click ‘Return’. You will then see a summary of items being returned. Click ‘Return Item’.
3) Select the Reason for Return, Return Action, Agree to our Returns & Exchange Policy and click ‘Schedule a Return’.
4) Once your Return Request has been submitted, you will receive an email confirmation that includes your RMA number. Enclose a copy of the RMA # confirmation email or simply write your RMA# on the original packing slip.
RETURNED PACKAGES WITHOUT AN RMA # WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER.*
5) For US members, affix the UPS Return Shipping Label to your package and drop off at any UPS location.**
6) You will receive an email confirmation as soon as your return has been received and your refund has been processed.
*If you submitted a Return Request and did not receive an email confirmation, please contact firstname.lastname@example.org for you RMA# before shipping back your item(s).
**For international members, please email email@example.com for a return shipping label. Once you receive your UPS Return Shipping label, please affix it to the outside of the box and drop of at any UPS location.